Field Service Engineer (NE)
Hamilton Company is a global enterprise headquartered in Reno, Nevada with manufacturing facilities in Reno, Boston and Bonaduz, Switzerland. Branch sales offices are located in France, Germany, and the United Kingdom.
We are the worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. For over 56 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture
Hamilton Robotics seeking a "Field Service Specialist" to join our Robotics team, supporting, repairing and maintaining robotic instrumentation. The ideal candidate will work out of their home when not traveling to our clients in Connecticut, New York and Massachusetts
Candidate location best suited in CT, MA or NY area.
Responsible for on-site installing, maintaining and repairing of automated pipetting laboratory instruments. Effectively manages assigned territory, including following up on service problem escalations.
•Perform instrument installations on site at customer locations
•Must have the ability to program using the user software and service software to test automation.
•Troubleshoot and diagnose all Hamilton Robotics Products
•Provide direct on site service, maintenance and repair, e-mail/telephone technical support for assigned territory.
•Be a member of the Hamilton on call support team on a rotating schedule
•Keeps accurate records of service calls
•Maintain inventory of service parts, tools and test equipment.
•Maintain a neat professional appearance and good hygiene
•Follow laboratory safety practices as defined by the Company and/or the customer’s site safety code.
•Ability and willingness to maintain a travel schedule and to travel on short notice including international travel (50 – 70% Travel)
•Bachelor’s or Associates degree in Engineering or Electronics preferred
•Min 2 years laboratory automation and field service experience
•Excellent PC skills, including Windows XP, Excel, word processing software
•Proven customer service skills
•Ability to multitask and work under pressure
•Strong organization, communication and follow up skills
•Valid drivers license required
Must pass drug test, criminal and professional background check
See us at www.hamiltoncompany.com or www.hamiltonrobotics.com
Bachelor’s or Associates degree in Engineering or Electronics preferred.
Min 2 years laboratory automation experience or field service experience.
Valid drivers license required.